Privacy Policy
sopranoTEAM
This privacy notice covers our privacy practices with respect to the collection, use and disclosure of information obtained through the use of our support service.
What information do we collect about you?We collect information about you when you contact us for support services. We collect any relevant personal information you provide to us by phone, email, in letters, other correspondence and in person. We may collect the following information:
- Name and job title
- Business contact information including email address, telephone number and mobile number
- Business postal address information
- Information and correspondence you submit to us in connection with our support service or requests related to our other services
- Information we receive from 3rd party providers in relation to our customers
Collecting this data helps us to provide you with a better service and helps us to understand your needs. Specifically, we may use data:
- For our own internal records
- To contact you in response to a support issue or a specific enquiry
- To contact you in response to a request for a proposal or quotation
- To contact you regarding products, services, offerings that we think might be relevant to you
- To improve the products and services we provide
We will never share, sell rent or trade your personal information to third parties unless we have your express permission to do so or the law requires us to do so. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and the General Data Protection Regulation.
Subject access requestsIt is your right to request a copy of the information that we hold about you to ensure it is accurate and lawful. If you would like to receive a copy of your personal information, please email support@sopranoteam.com or write to us at the following address: Soprano Team LLP, 266-268 Wickham Road, Croydon, CR0 8BJ. We will respond to your request within one month of having received it. The GDPR requires us to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing support@sopranoteam.com or writing to the above address.
Right to be forgotten requestsShould you wish for us to completely delete all information that we hold about you please email us instructing us to do so. ‘Right to be forgotten’ requests should be addressed to support@sopranoteam.com.
Data processingWe process personal information for support service purposes under the Legitimate Interest basis as below. There is a direct benefit to Soprano Team LLP from processing in terms of correctly identifying an individual and so that we can contact you as and when it is necessary to do so. Individuals we communicate with benefit by being provided with useful, relevant information. To ensure the benefit to Soprano Team LLP does not impact on the individual we take the following steps:
- We only use business contact information that has been provided directly to us.
- We remove personal information where there has been no active interaction during the last five years (active interaction being reporting a support issue, requesting information or specific project related contact).
- We remove personal information where the individual has since left the customer’s organisation.
We take seriously the responsibility for the security of your personal information. The data we collect is stored in our encrypted support databases which reside on a secure server and is accessible only by our staff.
CookiesWe do not use cookies on our website at present and do not record any visitor information or website activity.
Other websitesOur website may contain links to other websites of interest. Third-party internet sites that you may link to from Soprano Team’s website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. Please read the third-party site’s data protection and privacy policies in full. Soprano Team LLP accepts no responsibility or liability for these sites.
Changes to our privacy noticeWe keep our privacy notice under regular review and any updates will be published on our website. This privacy notice was last updated on 18 May 2018.
Contact usPlease contact us if you have any questions about our privacy policy or in regard to the information we hold about you. Please email support@sopranoteam.com or write to us at the following address: Soprano Team LLP, 266-268 Wickham Road, Croydon, CR0 8BJ.