Support Services
sopranoTEAM
We are committed to providing the highest quality of support to our clients. We operate with the belief that every client is as important as the next, and our Support team endeavours to ensure you are happy with the service you receive. This ethos has meant that our clients are extremely happy with the level of service we provide and has guaranteed their repeat custom over many years.
Day-to-day, we provide information and advice so that they can quickly resolve user issues or answer user queries when they arise. We also offer a remote support service which allows us to rapidly resolve issues for our clients.
Key Features of our Support Service- Unlimited email support service
- Telephone call-back support service
- Remote support service
- Quick response times to initial support requests
- Direct access to experienced, knowledgeable and customer focused staff
- Frequent communication and updates on open incidents